Cosmofields - Shipping/Policies/Refunds

Payment

We accept Paypal payments, credit cards, and checks. Those paying by check will have to wait till the check clears before an item is shipped.

Shipping

We ship everything USPS First Class. We are able to ship certain items USPS Priority. If you would like to upgrade to a more secure postage, please contact us.

THIS IS AN ADVISE TO EVERYONE CONCERNING SHIPPING TIMES. DUE TO THE WEATHER, PUBLIC HOLIDAYS, MISSED PICK-UPS, AND THE UNFORSEEN WE HAVE NO CONTROL OVER, SHIPPING TIMES MAY NOT OCCUR AS EXPECTED.
WE TRY OUR BEST TO SCHEDULE FOR MAIL PICK-UP OR DO A PERSONAL DROP-OFF AT THE LOCAL POST OFFICE, ESPECIALLY IF WAITING FOR A PICK-UP WILL OVER DELAY PACKAGES. PLEASE BE ASSURED THAT IF THERE IS GOING TO BE A DELAY, A MESSAGE IS ALWAYS SENT OUT TO STATE THE REASONS AND ALWAYS WITH AN APPOLOGY FOR THE DELAY.

If you are outside the U.S and would still like something shipped to you, send us a message or contact us, we would be happy to work out the rates for you.

CUSTOM ORDERS

Custom order items will be scheduled according to agreed times and according to when payment is received.
If you have an order for a large item, for example a slip cover for a sofa, we will be counting production time begining 24hrs after we receive payments or payment has been cleared.

Custom Order processing times (Not including weekend days and holidays):

Accent pillows and covers - 7 - 10* days not including weekends and holidays

Bench Cushion covers - 7 - 10* days not including weekends and holidays

Bedding - 12 - 15* days not including weekends and holidays

Make-up and coin purses - 7* days for orders of 5-15

10- 14* days for orders 15-30 items

Dining chair slipcovers - 10 - 14* days

Armchair slipcover - 10 - 14* days

Loveseat or Sofa slipcover - 3 - 4* weeks

(times vary depending on details such as the number of seat and backrest cushions or added piping, time it takes to obtain measurements, etc)

EXPEDITED PROCESSING AND SHIPPING

- Our processing time is usually standard to the times posted. We use a line-up for our production, so the shipping date is based on:

1) date when your order is received,

2) when payment is cleared,

3) what the processing time is for your item.

We will accommodate any requests for expedited processing. Please note that there are fees we charge, plus shipping fees. Below is a summary of how some of the fees look like:
- Accent pillows, shams, and covers - 3 business days (add $25 per set)

- Bedding and bedskirts - 7 business days (add $35 each)

- Bench Cushion covers, Bench Cushions - 5 business days (add $35)

- Slipcovers - 7 business days (add $55+ please contact us for more information)

*The estimated production time is per item. Your order may take longer if you have multiple items in your order. Please feel free to call or email us as soon as possible if you have a deadline to meet.

If you have any questions, please fell free to contact us and we are always willing to accommodate reasonable special requests. And as always, we appreciate all business from all our customers, big or small.

Refunds and Exchanges:

If for some reason you are not fully satisfied, you MUST send us a message within 48 hours. We will be very happy to replace the item or give you a refund after we receive the unwanted item.
No refunds of shipping. The shipping amount will be requested from the customer for any returned or exchanged items.
There will be a 20% restocking fee for any items returned. ALL items have to be uncut, unwashed, not ripped, or miss any pieces for an exchange or refund.If you have any questions about returning your item, please call us at 646-294-3813 or email us at info@cosmofields.com and please add EXCHANGE or REFUND in your subject line.
There will be no returns on any tulle bedskirts or bedding since these are all custom orders. We make each per order. Customers may contact us if, in a very rare case, there is extreme damage on arrival. We will give you a store credit or resend a similar item or fix the problem.

Please keep in mind that the nature of the tulle materials is: it is a delicate fabric. Customers who purchase tulle bedskirts to use in children's rooms should take this factor into consideration. We constantly advise all our customers to use it with care, as is necessary for all bedding. Do not allow children to tug on the ribbon or the tulle; do not run vacuum cleaners on the tulle or the ribbon because as is with other materials made for bedding, the tulle will rip; etc.

FEEDBACK:

Feedback is always appreciated. This helps us to get to know what the needs of our customers are and how we can improve our service to best serve you as our customer. Feel free to post your feedback here

BUSINESS HOURS:

We will be open for business in 2012 on Mondays - Thursday 10am - 4pm. Friday - Sunday CLOSED

We will be closed for business on all public holidays including the following dates:

Monday, January 2 - New Year's DayMonday,

January 16 - Birthday of Martin Luther King, Jr.

Friday, February 10, Monday,

February 20 - Washington's Birthday

May 11- 21 - Vacation

Monday, May 28 - Memorial Day

Wednesday , July 4 - Independence Day

Thursday - Monday, August 16 - 20

Monday, September 3 - Labor Day